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We can help you, your family or your carers if:

You are unhappy, worried or concerned about something we have done.

You are happy about something we have done.

You need to talk about how we cared for you.

You can tell us what you think by:

Talking to a member of ambulance staff.

Calling us on 0333 012 4216.

Sending an email to pals.office@emas.nhs.uk.

Writing to our Patient Experience Team at:

You can find out how the ambulance service works in the NHS England New Ambulance Standards document.

Easy Read information about the Coronavirus is available in this guide.