Without the vital work of our Corporate Services teams, our frontline crews would not be able to reach patients and save lives.
Corporate Services at EMAS cover several different directorates. This page shows just a few of the roles and responsibilities of our Corporate Services teams. Every team plays a crucial role in ensuring that EMAS services are safe, efficient and fit for purpose.
"I joined EMAS in May 2023 as a Project Support Officer. It's an exciting role. I work with a lovely, experienced, and supportive team. Every day is different, offering learning and development. I love that this role allows me to support efficient delivery of patient care."
Chukwuka Oguchi - Project Support Officer
"As a non-clinician trained in Public Health I am privileged to be working alongside many EMAS clinicians who want to challenge the status quo. Our shared aim is to implement innovation and change that challenges health inequalities and improves patients' lives."
Dara Coppel - Innovation and Change Management Lead
Corporate Services directorates and teams
Our Corporate Services teams are staffed by specialists from a wide range of professions.
The directorates and teams include:
Workforce planning
Recruitment
Education, development, and training
Equality, diversity, and inclusion
Health and wellbeing
Staff experience and engagement
People’s services and policy
Trade Union partnerships
Trust secretarial
Litigation
Risk management
Care Quality Commission compliance
Legal services
Strategy
Commercial services (patient transport services and events)
Business planning and development
Information Management and Technology, Information Governance, cyber security
Performance Management Information
Transformation, efficiency service improvement
Communications and Engagement
Provider collaboratives and partnerships
Financial management
Counter fraud
Local Security Management Service
Estates
Fleet, logistics and supplies
Commissioning and contract management
Sustainability and Green plan
Caldicott Guardian
Corporate medical advice
Clinical audit and research
Clinical strategy and model; effectiveness; and standards
Quality assurance and improvement
Patient experience
Patent safety
Safeguarding
Infection, prevention & control
Coronial services
Health and safety
Freedom To Speak Up
Care Quality Commission ERO
Mental health
Frequent callers
"The Performance Management and Information Team is very collaborative and supportive. My role, reporting for NEPTS (Non-Emergency Patient Transport), assists the wider team with activity, KPI and analytics. Our shared aim is to reduce wait times and improve the overall experience for patients, while maintaining efficiency."
Jaclyn Eyre-Bradley - Senior Analyst
"I love working for the Communications Team at EMAS because I get to meet and collaborate with a variety of different colleagues, as well as patients and their families, the media, and partners. No two days are the same."
Anthony Sinclair - Communications Officer
“Our team's aim is to ensure a seamless and effective onboarding process for candidates. As a Recruitment Administrator, my responsibilities include managing tasks related to the onboarding process, ensuring candidates receive all necessary information and resources before they start at EMAS.”
Storm Raggett - Recruitment Administrator
"Our team's aim is to help continually improve the service we provide the communities we serve. We have a very supportive team who, despite the emotional aspects of the work we undertake, all pull together to ensure that we maintain the standard of our responses to the many organisations and people that contact us."
Jon-Martin Miller - Quality Improvement Facilitator
"I am blessed to be part of a team that has a diversity of backgrounds and experience, all linked by a passion for driving. I know I speak for all my colleagues when I say our mission is to instill pride in the driving seat of all our staff."
Mark Goodrich - Driving Education Lead
"I thoroughly enjoy the analytical challenges and problem-solving aspects of my job. The Finance Team is incredibly supportive of development opportunities. I feel a great sense of accomplishment knowing that our work contributes to EMAS's financial stability and strategic planning.”
